Femdom Craze Support

1. Your CCBill, Epoch subscription ID
2. The email address you used when you joined the site.
3. The credit card number or checking account number you used to join the site.

CCBill members click here to access the CCBill page, and click on "I Forgot My Password", either under either "credit card" or "online check". Epoch members go here: click here

If you signed up with the biller AS Web Support, ASWEBSOLUT, or biller other then Epoch or CCbill, click here to contact email support. You can also contact support at 888-808-6747.

Still cant find your details? Then email us by clicking here to contact email support. Don't forget to give us a valid email address to reply to and as much information as you can from the points below.

1. The email address you used when you joined
2. The first and last name you used when you joined
3. The username that you have been using to log into the site
4. The subscription number that was provided to you in your confirmation email

The login box keeps coming back with password is missing.

Solution:
This could mean a number of things:

1. Your membership could have expired
2. Your membership re bill may not have been honoured by your bank
3. You could be typing in the wrong username and password or not using upper and lower case
4. You many have put a space before or after the username or password

If this is possible, and are still having a problem, then email us by clicking here to contact email support. Don't forget to give us a valid email address to reply to.

I receive "You have exceeded the amount of different ips you can access this account with in 24hrs".

Solution:
This could mean a number of things:

1. Your password might have been hacked & your access is denied for 72 hours or you may have recorded too many unique ip addresses and had your account flagged.

If this is possible, and are still having a problem, then email us by clicking here to contact email support. Don't forget to give us a valid email address to reply to.

I know I have entered my password correctly, but it still will not let me in.

Solution
Our password protection system may have detected your password as a "password trader or hacker". Our system tracks how many times each user name logs in under different unique IP addresses. If you give you password out to other users, our system will detect it and lock you out of the site. If you have not given out your password yet this happens to you on multiple occasions, then your password may have been hacked. We will give you one replacement password only. If this happens to you, then click here to contact email support your user name and details of your situation.

What name will appear on my credit card statement?

Solution:
Your credit card will be discreetly billed "ASWEBSOLUT 888-808-6747 or ASWEBSOLUT" There will be no reference to Femdom Craze or anything adult oriented.

How do I find out if my membership has expired?

Solution:
Visit CC Bill or Epoch. If you were billed by AS Web Support, ASWEBSOLUT, or biller other then Epoch or CCbill, click here to contact email support. Don't forget to give us a valid email address to reply to.

I need to cancel my membership.

Solution:
If cancelling via the web, you'll need to look up your membership first, then you can cancel it.

Click here to cancel CCBill Credit Card Membership or check membership.

Click here to cancel Epoch Credit Card Membership or check membership.

If you were billed by AS Web Support, ASWEBSOLUT, or biller other then Epoch or CCbill, click here to cancel Membership or manage membership.

If you can't find your details, click here to contact email support. Don't forget to give us a valid email address to reply to.

Thanks for the time you have spent with Femdom Craze and we hope you will come back again some time soon!

I am having an issue with the billing of my membership

Solution:
You need to contact the billing company that you signed up with.

If you signed up with CCBill, Email CCBill or visit their website.

If you were signed up by Epoch, please visit Epoch Billing Support

If you signed up with AS Web Support, ASWEBSOLUT, or biller other then Epoch or CCbill, please click here to contact email support

I am sending emails to customer support but not getting replies.

Solution:
We answer all emails within 24 hours, usually within 24 hours.

It could be that you have supplied us with the wrong email address. Please check this is not the case. If you do not get an answer from us you will find there is some issue that is stopping our emails from getting to you.

An alternate way of contacting us is by telephone at : (888) 808-6747.

How do I make suggestions about the site?

Solution:
We welcome your suggestions for Femdom Craze. We value all our members and we do make content decisions based on our members' suggestions. Please click here to contact email support with your suggestion. We thank you for helping to make Femdom Craze the best site on the web for dominate female lovers.

How do I download the movies?

Please follow the instructions below:

To play the videos you should first download them to your hard drive. To do this right click on the link, choose "Save Target As" and then save the file to your hard drive.

Once it has downloaded you can open the file directly from the folder you saved it.

Alternatively if you just click on the download link, the video will open up your Windows Media Player and immediatly start downloading and playing.

The majority of our movies are in MP4 format. This format works across the most amount of devices including mobile phones. To play WMV files you need to ensure you have Version 9 of Windows Media Player. You can download that free from Microsoft.com.

There a few MPG files should play in most players. There are also a few Quicktime movies that will play in Apple's free Quicktime movie player or in the Windows Media Player.

You will need a media player to be able to view movies on our site. We recommend the three below:

Windows Media Player - This is the most popular media player and we recommend it. For help with Windows Media Player, you can click here for their FAQ.

Real Media Player - A good general purpose media player.

Quicktime Player - Mostly used by Apple Mac but can also be used on a PC. Good quality and has the ability to compress large movies into smaller files.

For Mac users having problems viewing WMVs, we recommend using Flip4Mac's WMV Player. The WMV Player is an industry first product offering that allows you to play Windows Media directly in your QuickTime Player.

Another program we recommend, that is free, is VLC Media Player.

What is the difference between streaming and downloading?

Solution:
Streaming means the video file will open up within your browser and stream the video. It will start playing as soon as it downloads enough data. If you are on a slow connection, it might pause while it downloads more data and then start again. We recommend streaming if you are on a MAC or are having issues with your Media Player. If you are on a slower connection, then you might want to download to your harddrive and play later.

What is the difference between HD, LD, MP4, 3G movies?

Solution
HD movies refer to movies that are best played on a DSL or highband connection. The movies are larger screensize (1280x720) and are better quality. They are also usually twice as large as the LD movies so we only recommend them on highband connections. LD movies are lower quality and more compressed and best for slower connections. Quicker loading versus better quality.

MP4 video link is intended for mobile devices with quicker connections. 3G is for older mobile devices and slower connections.
NOTE: You can stream all video formats on your mobile devices typically, even the HD quality ones. Just be on wireless otherwise you'll use a lot of bandwidth.